Event tickets and venue reservations
- If an organizer or venue cancels and does not provide the purchased experience, the purchaser is generally eligible for a refund of the amount paid for that item, excluding any clearly disclosed non-refundable charges allowed by law.
- For attendee cancellations, the cancellation window and refund amount shown at checkout or on the listing control. If no policy was disclosed, contact support before the event and we will review the record with the organizer.
- Postponed or materially changed events may offer transfer, credit, or refund options depending on the organizer’s policy and applicable law.
Subscriptions
Pilot channel memberships are $7.99 per month before any applicable tax. Existing memberships retain their recorded prices. You can cancel future renewal through the Memberships page and its billing portal. Cancellation normally stops the next charge and access continues through the paid period. Partial-period refunds are not automatic unless required by law, the service was not provided, or the checkout terms state otherwise.
Tips and digital items
Tips are voluntary and generally final once delivered to the creator, except for duplicate charges, fraud, technical errors, or where law requires a refund. Unused virtual items may be refundable only when the purchase flow expressly allows it; redeemed or transferred items are ordinarily final.
How to request help
- Contact Hello@Vayro.gg with the account email, transaction date, amount, and reason. Do not send full card numbers.
- Submit requests promptly—preferably within 14 days of the charge or within 48 hours after a cancelled event.
- Approved refunds return to the original payment method. Financial institutions may take 5–10 business days to post them.
Chargebacks, abuse, and legal rights
Contact us first so we can investigate. Fraudulent claims, repeated misuse, or attempts to receive both a refund and a fulfilled benefit may lead to account action. This policy does not reduce non-waivable consumer rights.